"Success as I see it is a result, not a goal" 
George Flaubert

Services From KMF Advance

Some of the services that KMF Advance can provide are listed below but the list is by no means comprehensive. All services can be tailored to your individual needs.

- IT Service Management Assessment
- IT Service Management Healthcheck
- Process Development and Implementation
- Technology Advice and Specification
- Training
- Staff Selection

The IT Service Management Assessment is designed to perform an objective review of your Service Support and Service Delivery processes. The assessment will review processes against best practice guidance and provide a set of recommendations that will be used to develop a Service Improvement Plan. The assessment will identify strengths and weakness and opportunities for quick wins. The assessment is conducted in a format that ensures that your organisation has ownership for the Service Improvement Plan thereby giving you control over the implementation and its success.

The IT Service Management Assessment will review:

- Service Desk
- Incident Management
- Problem Management
- Change Management
- Configuration Management
- Release Management
- Service Level Management
- Financial Management for IT Services
- Capacity Management
- Availability Management
- IT Service Continuity Management

Approach: The IT Service Management Assessment involves on-site consultancy to critically review your operation by interviewing key stakeholders, management and customers. Documentation, current work practices and procedures are reviewed. 

Deliverables: Full management consultancy report and presentation / workshop to develop a Service Improvement Plan.

The KMF Advantage: 

- Objective external review
- Expert analysis
- Observations and advice from highly experienced professional
- Tactical recommendations that can have an immediate impact to improve operational effectiveness and efficiency
- Organisational ownership of the IT Service Improvement Plan

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The IT Service Management HealthCheck is similar in nature to the IT Service Management Assessment but concentrates on one or two process areas.

The HealthCheck gives you an in-depth analysis of a process against best practice guidance and a detailed set of findings and recommendations for service improvement.

The HealthCheck can be utilised as a follow-up to an IT Service Management Assessment where further detailed analysis of a particular process is required to provide a detailed improvement plan, or, where you wish to simply focus on one or two areas that may have been highlighted as requiring improvement - perhaps in a recent customer satisfaction survey.

Approach: The IT Service Management HealthCheck involves on-site consultancy to critically review your operation in detail, by interviewing key stakeholders, relevant staff, management and customers. Documentation, current work practices, metrics, tools and procedures are reviewed. 

Deliverables: Full management consultancy report and presentation / workshop to develop a Service Improvement Plan.

The KMF Advantage: 

- Objective external review
- Expert in-depth analysis
- Observations and advice from highly experienced professional
- Tactical recommendations that can have an immediate impact to improve operational effectiveness and efficiency
- Organisational ownership of the process Service Improvement Plan

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Without effective processes, organisations will not realise their return on investment in technology. Technology alone does not guarantee success. 

Process development will design effective and efficient processes that meet your business needs. ITIL processes can be challenging to existing departments and individuals as they impose new business rules to already established technical environments. Many organisations underestimate the scale and scope of process improvement projects and the resources (and expertise) required. 

The KMF Advance approach to process development works with your organisation to obtain "buy-in" and understanding from all staff. KMF Advance can provide a process specification, implementation plan, role definition and facilitate the implementation project.

Approach: Process Development involves on-site consultancy to analyse existing processes, determine business needs and drivers, for development of new effective and efficient processes. 

Deliverables: Full management consultancy report including process specification, implementation planning, and role definition. 

The KMF Advantage: 

- ITIL accredited consultant with previous practical experience
- Wide industry knowledge
- Diplomatic and tactful approach to manage the impact of change on the organisation
- Excellent change management and interpersonal skills
- Independent approach

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The IT Service Management market is full of systems and products to support IT Service Management processes. Many look very similar. This makes it difficult and time-consuming to ensure that you select the right product for your organisation. The products can actually be quite different in functionality and can have varying implementation timescales. Your organisation requires a clearly defined specification and understanding of the market to ensure an appropriate product is selected. KMF Advance has the expertise to quickly assess you needs and the benefit of independent industry knowledge. KMF Advance can provide a comprehensive procurement service from product specification through to evaluation and selection. This service can also include assistance with implementation.

Approach: This service undertakes a review of your existing operation and technology and any requirements already documented. Your requirements are determined and a detailed specification is produced for sign-off before the market is reviewed. A recommended shortlist of suitable products can be produced to meet your requirements and reduce the time needed for the evaluation process.

A full RFI/RFP and evaluation process can be carried out on your behalf including liaison with the vendors.

Deliverables: Full management consultancy report including technology specification, vendor search, evaluation and recommendation on suitable products.

The KMF Advantage:

- Market and product awareness
- Operational experience
- Independent and impartial assessment
- Reduction in time from decision to commence selection to selection of suitable product

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KMF Advance can provide IT Service Management training tailored to your particular needs. Please contact KMF Advance for further details.

View some of KMF Advance training courses:

ITIL IT Service Management Awareness

ITIL Service Management Foundation Course

Supplier Management

The KMF Advantage:

- Practical experience in the implementation of ITIL processes many times over in many varying organisations
- Over 5 years training experience
- Wide industry knowledge
- Acknowledged authority globally on IT Service Management and its implementation using ITIL best practice

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The quality of your IT Service Management will only ever be as good as the staff you employ. The cost of recruitment, salaries, training etc. means that you want to be able to retain staff to realise your return on investment. It is therefore crucial that you get the right people in the right roles. 

KMF Advance can assist with IT Service Management staff selection ensuring that you recruit staff with the skills that you require. The expertise and experience of KMF Advance in IT Service Management and staff management can effectively support your selection process.

Approach: KMF Advance can review resumes and provide you with a shortlist of potential candidates for interview. A role description can be formulated with an accompanying specification of skills and experience requirements. KMF Advance can assist with the interview process to determine the IT Service Management skills and experience of the candidate.  

Deliverables: Roles and responsibilities definition and associated skills / experience matrix. Shortlist of candidates for interview and recommendations for candidate selection.

The KMF Advantage: 

- Practical staff management experience in IT Service Management
- Clear definition of role and requirements
- ITIL accredited consultant
- Ability to determine candidates "real' knowledge and experience

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To discuss how KMF Advance can assist you please contact KMF Advance using the details on the contact page