IT Service Management Awareness Course

A one-day on-site course.

Audience:

This course is designed for those new to IT Service Management and the IT Infrastructure Library (ITIL) as well as those looking for a refresher course and insight into the revised Service Support and Service Delivery publications. The course is aimed at all levels within the organisation and can be further tailored to your particular needs and interests. It is delivered onsite at your premises as this allows attendees to discuss the application of ITIL best practice within their organisation.

Covering:

• Why IT Service Management?

• What is IT Service Management?

• The IT Infrastucture Library - history and current status

• IT Service Management Overview

  • Service Support

    • Service Desk

    • Incident Management

    • Problem Management

    • Configuration Management

    • Change Management

    • Release Management

  • Service Delivery

    • Service Level Management

    • Financial Management for IT Services

    • IT Service Continuity Management

    • Availability Management

    • Capacity Management

• Implementing IT Service Management

Materials include:

• Courseware

Cost:

• Contact KMF Advance for a quote on delivery of this training within your organisation or for further details.

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