KMF Advance is the operating name for Karen Ferris.

Karen is an IT Service Management consultant, trainer and practitioner and one of the most experienced in Australia regarding the application of best practice as per the IT Infrastructure Library (ITIL).

KMF Advance can provide services to organisations seeking assistance in the area of IT Service Management or to service providers seeking additional expert resources.

An acknowledged expert in the area of IT Service Management and an experienced manager, consultant and trainer, Karen has an all round knowledge of IT Service Management and in-depth experience working with, and implementing best practice solutions as per the IT Infrastructure Library. This was acknowledged by the CCTA (now OGC) and itSMF, in inviting her to act as a member of the international quality assurance team for the review of the consolidated OGC ITIL Service Support and Service Delivery publications.

Karen was also a contributor to "IT Service Management - An Introduction" - Van Haren Publishing 2002.

She is the Australian representative on the itSMF International Publications Executive Sub-Committee providing quality assurance for all new IT Service Management publications from the itSMF and OGC.

She is a regular contributor to IT Service Management publications world-wide and has presented papers at both Australian and international conferences and seminars.

Karen understands the business issues related to delivery of cost effective, quality IT services that are aligned to the business need and has experience in changing the culture of IT from a technology focus to a customer service focus.

In addition to obtaining the ISEB Managers Certificate in IT Service Management in 1995 she also holds the ISEB certificate in Business and Management Skills (1997).

Karen has provided services to organisations including Microsoft, IBM GSA, Hitachi Data Systems, Hewlett Packard, Coles Myer, Vodafone, Victorian Parliamentary Services, Department of Defence, Victorian Department of Human Services, South East Sydney Area Health Service, Grainco, Hazelwood Power.

She was a committee member of the itSMF Australia 2001-2002 and was involved with the establishment of the Canberra itSMF Branch during 2002.

For more information, a full resume can be viewed by selecting the following link. 

Karen Ferris - Résumé

Why Should You Use KMF Advance?

"The high correlation between the use of external resources and IT effectiveness is a function of several factors:

External resources enable the enterprise to learn more quickly and leverage the experience of others, reducing the number of potential mistakes.

The use of outside references and materials encourages the enterprise to break internally formed patterns of behaviour and "think outside of the box"

External sources "triangulate" decision making between organisational structures, allowing the process development team to consider the problem collaboratively with its end-users and customers, rather than adopting antagonistic positions that reflect entrenched organisational biases.    Source: GartnerGroup 1999

The KMF Advantage - Demonstrable practical experience in the successful application of ITIL best practices.

"If you are first you are first. If you are second you are nothing".
Bill Shankley